For customers, donors, end users and other stakeholders.
When do we collect personal data?
Details you provide to us:
Purpose of registration of personal data
Solvatten treats your data in order to: Communicate with you, manage your purchase or your contribution, provide and administer your access to our website.
What personal information is provided for what purpose?
In case of mail, email, SMS mailings, analyses, telemarketing campaigns and polls, we may need to use subcontractors. Such assignments will in those cases be governed by our agreement with the suppliers. In some cases, we use data sources based on external registry to keep your data up to date and maintain a good service and quality in communication to you.
If you give us access to your mobile phone number, such as by SWISH or texting a payment or gift, we may use it to retrieve other personal information such as your name and your address through the companies providing such services services or external address providers .
We also share your personal information with some companies that are independent personal data administrators. The fact that the company is an independent personally responsible means that we are not controlling how the information submitted to the company will be treated. Independent personal data administrators we can share your personal information with are:
Your personal information is stored by Solvatten as long as you are active as a customer or partner. Certain tasks may be saved longer depending on superseding legislation, such as the Swedish Accounting Act.
Your details – such as name, e-mail address, address, phone number and personal / organisation number – are securely stored in our order system, and stored there for up to five years after the last assignment / order. This in order to be able to complete future orders in the smoothest possible way and answer any questions regarding previous orders.
If you have consented to processing through an interest notice to us or subscribed to our newsletter or consent to sending us information to you, we will keep your information as long as you have not unsubscribed.
Safe processing of personal data
You should always be able to feel confident when you leave your personal information to Solvatten. We have taken the security measures needed to protect your personal information from unauthorized access, change and deletion. For example, our data is protected by permission management, anti-virus protection and firewall.
Legal basis for personal data processing
Solvatten bases the processing of your personal data on a number of legal bases as described below.
We register your personal information in order to fulfil the agreement with you as a customer and partner. We need to communicate with you if your purchase or your contribution is included in the agreement.
Part of the processing of personal data we carry out is based on legitimate interest. This applies, for example, to the processing we conduct to send offers to you and to make profiles such as segmentation of customers in order to send relevant information. If you have made an interest report, we will communicate with you based on a legitimate interest.
If you are not a customer or partner, but only subscribe to our newsletter, we base our processing of personal information with the consent of sending the mail to you. For example, when you enter your e-mail address, you agree that we process your e-mail address and send you our newsletter. You can withdraw your consent to this treatment by unsubscribing from the newsletter.
In order to gain more knowledge about you as a customer or partner in general, and in order to provide relevant communications and offers to you, Solvatten may need to process your information in the future by means of profiling, such as selection or segmentation. It may be that vendors will provide us with profiling information or estimated information about your demographic profile.
Rights as registered
You are entitled to receive the personal data that Solvatten has registered about you (to no cost). Should you request a further registry expiration within 12 months of your initial request, we may charge a fee to cover the costs arising from your request. If you want a registry excerpt, please contact us, contact details under the heading “Contact us” further down this policy. If you wish to have your information corrected contact us. As for your current address, we use the National Booklet as source.
Right to be removed
You have the right to be removed from Solvatten’s register, but in some cases there may be legal requirements that require us to retain them. The data may be handled only for the purpose specified in the law that prevents removal.
Links to other sites
113 54 STOCKHOLM
E-mail address: firstname.lastname@example.org
If you find that we have processed your personal information incorrectly, we will of course help you figure it out. If you are still not satisfied, turn to the Data Inspection.